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Contact

Booking Conditions

Payment

Your reservations are placed and arrangements confirmed only upon receipt of a deposit payment; 25% of the total cost of the trip.  Given that many hotels fill up early, often due to size, we encourage you to send your deposit as soon as possible to avoid disappointment.  Payment is accepted by Visa, MasterCard, American Express or wire transfer. Full payment of the trip must be received within 30 days of arrival date in Portugal.

 

Hotel Reservations

If any of the hotels recommended are not available at the time you confirm the itinerary, we will make reservations at an alternate hotel of similar characteristic (location, price, number of stars, etc.) and are confident that you will enjoy the alternative equally. 

 

Domestic Airline Tickets

We can book your domestic airline tickets for you.  The price of your itinerary, if including flights, is only an estimate based on prices offered on the day the proposal was sent.  Flight prices can fluctuate each day, and economy seats which are available one day, may not be the next. Once you confirm your itinerary and your deposit has been charged, we will move quickly to attempt to secure your flights at the rates quoted in your proposal.  We will of course advise on any price increases before booking. For flight tickets, we will need the names of those traveling, exactly as they appear in their passports.

 

Travel Package

On receipt of payment, we will send you detailed travel details, including hotel vouchers, city maps, arrangements for your private tours and transportation and other information pertinent to your trip.

 

Last Minute Closures

On rare occasions, it has happened that a local government closes a major monument with no prior notice for an official function. While it does not happen very often, it is a source of frustration to all of us. If this happens during your stay, we shall do our best to explain to you what we can from the outside, substitute another sight and hope that you will have the time to return on your own.

 

Private Tours

The sights we mention are those we feel are the “highlights” of a certain city. The order they are listed in is not necessarily the order in which you will visit them. Due to weather or other factors beyond our control, your guide might suggest minor changes based on his/her judgment as to what makes the most sense for you.

As this is your vacation, we encourage you, with the help of your guides, to be spontaneous, to follow your interests and to explore Spain to your heart’s content.

 

Airport Transfers

If your flight arrival is delayed or if you miss your flight, please contact us as soon as possible so that we can inform the driver and reschedule the transfer. 

If you do not immediately see your driver, please check the arrival monitors in the airport to see which gate is listed as the official arrival gate for your flight.

 

Insurance

We strongly recommend that you purchase a comprehensive travel package including trip cancellation protection and emergency medical evacuation. We suggest taking the insurance out with a company local to you, as this should facilitate the process if you make a claim.